Website Privacy Policy:

Valley Center Veterinary Clinic respects the privacy of its customers and visitors. Valley Center Veterinary Clinic collects and stores only the information provided by you via our online forms; including but not limited to your name, company name, address, phone number, email address, and any comments or questions you may include in your contact with us. This information is used by Valley Center Veterinary Clinic to provide information and service offerings tailored to your specific needs. Your information will be treated confidentially and will never be sold or transferred to any third party. Valley Center Veterinary Clinic does not rent, sell, or share personal information about you with other people or companies except when we have your permission, or unless Valley Center Veterinary Clinic is acquired by or merged with another company. In this event, Valley Center Veterinary Clinic will notify you before information about you is transferred and becomes subject to a different privacy policy. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Valley Center Veterinary Clinic may update this policy. We will notify you about any significant policy changes by sending a notice to the primary email address you provided, or by placing a prominent notice on our site.

SMS Terms and Conditions – Valley Center Veterinary Clinic

Last Updated: 03/25/26

Valley Center Veterinary Clinic is committed to protecting your privacy and the personal information you share with us. This SMS Privacy Policy and Terms and Conditions explains how we collect, use, and protect your information when you opt in to receive text messages from our veterinary clinic.

1. SMS Consent and Opt-In

By providing your mobile phone number, you consent to receive SMS messages from Valley Center Veterinary Clinic related to your pet’s care and our services.

  • Consent is voluntary and is not required to receive care.
  • Message frequency may vary depending on your pet’s needs and your interactions with our clinic.
  • Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.  
  • Carriers are not liable for any delayed or undelivered messages. 

2. Types of Messages You May Receive

By opting in, you may receive messages such as:

  • Appointment reminders and confirmations
  • Vaccine, exam, or wellness care reminders
  • Prescription or food refill notifications
  • Updates regarding your pet’s visit or medical care
  • Occasional clinic announcements or promotions (if you have opted in to marketing messages)

3. Opt-Out and Your Rights

You may opt out of SMS communications at any time by replying:

STOP, CANCEL, or UNSUBSCRIBE

  • You will receive a final confirmation message after opting out.
  • Once opted out, you will no longer receive SMS messages from us unless you re-enroll by texting START to 316-755-0189
  • You may also contact us directly at 316-755-0189 or [email protected] to be removed from messaging.

4. Help and Support

If you need assistance or you have questions about this policy or your privacy, please contact us by replying  HELP to any message or contact us at:
316-755-0189
[email protected] 

SMS Privacy Policy – Valley Center Veterinary Clinic

Last Updated: 03/25/26

  1. Information We Collect

When you opt in to SMS messaging, we may collect:

  • Your name and mobile phone number
  • Your pet’s name and relevant appointment or service details
  • Consent records (including date, time, and method of contact)
  • Messaging history and interactions
  1.  How We Use Your Information

We use this information to:

  • Communicate about your pet’s care and appointments
  • Send reminders and important health updates
  • Provide customer service and support
  • Improve our communication and services
  • Comply with legal and regulatory requirements
  1.  Data Sharing and Third Parties
  • We do not sell, rent, or share your mobile number or SMS consent with third parties for marketing purposes.
  • We may share your information with trusted third-party service providers (such as SMS platforms or practice management systems) solely to facilitate messaging and clinic operations.
  • These providers are required to protect your information and use it only for authorized purposes.
  1.  Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

  1. Compliance

We comply with applicable laws and industry standards, including:

  • Telephone Consumer Protection Act (TCPA)
  • Federal Communications Commission (FCC) regulations
  • CTIA Messaging Principles and Best Practices
  • A2P 10DLC messaging requirements

  1. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be posted on our website with a revised effective date. 

  1. Additional Disclosures

  • Your consent to receive SMS messages applies only to Valley Center Veterinary Clinic and is not transferable.
  • You may withdraw consent at any time using any reasonable method.
  • We only send messages to individuals who have provided documented consent.